by Plalla Real Estate 
Planning a trip on the Mayan Train, one of Mexico’s most eagerly awaited projects? You’ve come to the right place! This guide will show you exactly how to buy Tren Maya tickets, explore the fare options, and offer practical tips to help you make the most of your journey. Whether you’re interested in the Premier Class experience, finding the best deals, or understanding the Mayan Train routes and schedules, we’ve got you covered.
Keep reading to discover everything you need to know for an unforgettable ride on the Mayan Train!
Where Can I Buy Tren Maya Tickets?
Online Ticket Sales
- The easiest way to get your tickets is through the official Mayan Train platform: Official Website.
- Always remember to purchase from the official website to avoid scams and ensure that the website starts with https// for a safe and secure transaction.
Purchase at Physical Ticket Counters
- Tickets are also available at the ticket counters at the stations and Mayan Train stops.
- Some Tourism Departments and shopping malls offer additional sales points.
Kiosks and Mobile App
- You can purchase tickets at the kiosks located in main stations, airports, and tourist areas.
- Tickets are also available through the Tren Maya mobile app.
Step-by-Step Guide to Buying Mayan Train Tickets Online
Step 1 – Choose Your Departure, Destination, and Travel Date
- Go to the official website and select your departure point, destination, and travel date.
- Note: Currently, you can only purchase one-way tickets, not round-trip tickets.
Step 2 – Select Your Fare and Ticket Type
There are four types of fares:
- International: For foreign visitors.
- National: For Mexican citizens with official ID.
- Local: For residents of the states where the Tren Maya passes.
- Special: Discounts for students, senior citizens, teachers, and people with disabilities.
Mayan Train Fare Comparison Table
| Station | Local | Tourist | Premier | Special |
|---|---|---|---|---|
| Cancun Airport – Playa del Carmen | $99 | $148 | $236 | $79 |
| Cancun – Tulum | $148 | $199 | $391 | $74 |
| Cancún – Tulum Airport | $241 | $361 | $578 | $181 |
| Cancun – Mérida | $489 | $735 | $1,174 | $391 |
| Cancun – Valladolid | $236 | $355 | $566 | $189 |
Premier Class: Offers wider seats, unlimited coffee, and catering service depending on the travel distance.
Step 3 – Choose Your Seats
- Use the train carriage layout to select your seats. If traveling in a group, we recommend choosing seats with tables for a more comfortable experience.
Step 4 – Enter Your Personal Information
- Fill in the fields with your full name, email address, and phone number.
- Remember that the tickets are nominative and non-transferable, so the names must exactly match the ID you will use for travel.
Step 5 – Make the Payment
- Review your purchase details before clicking on Pay. Make sure everything is correct.
- You can make the payment using a credit or debit card on a secure page.
Step 6 – Download Your Ticket
- After completing the payment, you will be able to download your ticket in A4 or mobile format. You will also receive a copy via email.
Types of Tickets and Classes on the Mayan Train
Tourist Class
- Seat Distribution: 4 seats per row.
- Available for local and special fares.
Premier Class
- Seat Distribution: 3 seats per row.
- Includes unlimited coffee and catering for long trips.
Services Included Based on Travel Distance
Catering Services Table by Distance
| Distance | Included Service |
|---|---|
| Less than 70 Km | No catering included |
| 70 Km – 200 Km | Snack Combo |
| 200 Km – 450 Km | Breakfast or Lunch Combo (depending on the time) |
| More than 450 Km | Breakfast or Lunch Combo (depending on the time) + 1 Snack Combo |
Frequently Asked Questions about Buying Mayan Train Tickets
What Documents Do I Need to Buy a Mayan Train Ticket?
- To purchase your ticket, you need an official ID (INE, Passport, or CURP). If buying with a special fare, present the corresponding credential.
How Can I Change or Cancel a Ticket?
- Tickets are non-refundable, but you can change the date or modify the name up to 72 hours before the trip.
What Should I Do if I Have an Issue with My Ticket?
- If you made a mistake on the ticket details, you should contact Mayan Train by email at least 48 hours before your trip.
What Types of Discounts Does Tren Maya Offer?
- Discounts for students, seniors, people with disabilities, and teachers (Mexican). Remember to bring the ID that validates the discount.
Useful Tips for Buying Tren Maya Tickets
Buy Your Tickets in Advance
- It is recommended to buy Tren Maya tickets several days in advance, especially if traveling during peak season.
Be Careful of Scams
- Only purchase your tickets through the official platform or authorized sales points to avoid fraud.
Take Advantage of Special Fares
- If you qualify for special fares (local, student, senior), select the appropriate option to save on your purchase.
Frequently Asked Questions About Mayan Train Tickets
1. What Documents Do I Need to Buy a Mayan Train Ticket?
To purchase your Mayan Train ticket, you will need an official ID, such as:
- INE (National Electoral Institute ID – for Mexican citizens).
- CURP (Unique Population Registry Code).
- Passport (for international travelers).
For special fares, you must present the corresponding credential, such as a student ID, senior citizen card, or disability certification.
2. Can I Change or Cancel My Ticket?
Mayan Train tickets are non-refundable, but you can make changes to:
- Travel Date.
- Passenger Name.
These changes must be made at least 72 hours before your scheduled trip through the official Tren Maya customer service channels.
3. What Should I Do if I Encounter an Issue with My Ticket?
If there is an error in your ticket (e.g., incorrect name or travel details), you should:
- Contact Tren Maya: Send an email to the official customer service at least 48 hours before your trip.
- Include Key Information: Mention your reservation number and describe the issue to expedite assistance.
4. What Special Fares Does the Mayan Train Offer?
The Mayan Train offers discounted fares for eligible groups:
- Students: Present a valid student ID.
- Seniors: Show an official senior citizen card.
- Teachers: Provide a valid teaching credential.
- People with Disabilities: Present a valid disability certificate.
These special fares are only valid when the required documents are presented during purchase and boarding.
Conclusion
Buying Tren Maya tickets is a simple process if you follow the correct steps. With this guide, you’ll have all the necessary information to secure your spot on one of Mexico’s most anticipated trains. Don’t forget to plan your trip ahead of time, take advantage of special fares, and enjoy the unique experience that the Mayan Train offers.
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