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Want to make sure you don’t miss the opportunity to travel on the long-awaited Maya Train ? This comprehensive guide will take you step-by-step through the purchasing process, from online options to physical points of sale. We’ll also explain the Maya Train fares , how to take advantage of discounts, and give you tips for an unforgettable travel experience.
Keep reading and make sure you have all the information up to date!
Table of Contents
Where can I buy tickets for the Mayan Train?
Online Ticket Sales
- The easiest way to purchase your tickets is through the official Maya Train platform: Official Website .
- Always remember to shop on the official website to avoid scams, and make sure the website has https:// at the beginning to ensure it’s safe and reliable.
Purchase at Physical Ticket Offices
- Tickets are also available at the ticket offices at the Maya Train stations and stops.
- Some tourism departments and shopping malls also offer additional points of sale.
Kiosks and Mobile App
- You can purchase tickets at kiosks located in main stations, airports, and tourist areas.
- You can purchase your tickets through the Maya Train mobile app .
Step by Step to Buy Maya Train Tickets Online
Step 1 – Choose your Origin, Destination and Travel Date
- Visit the official website and select your origin, destination, and travel date .
- Note: Currently you can only purchase one-way tickets, not round-trip tickets.
Step 2 – Select your Fare and Ticket Type
There are four types of rates:
- International : For foreigners.
- National : For Mexican citizens with official identification.
- Local : For residents of the states through which the Mayan Train passes.
- Special : Discounts for students, seniors, teachers, and people with disabilities.
Comparative Table of Mayan Train Fares
| Season | Local | Tourist | Premiere | Special |
|---|---|---|---|---|
| Cancun Airport – Playa del Carmen | $99 | $148 | $236 | $79 |
| Cancun – Tulum | $148 | $199 | $391 | $74 |
| Cancun – Tulum Airport | $241 | $361 | $578 | $181 |
| Cancun – Merida | $489 | $735 | $1,174 | $391 |
| Cancun – Valladolid | $236 | $355 | $566 | $189 |
Premier Class : Offers wider seats, unlimited coffee and catering service, depending on the distance of the trip.
Step 3 – Choose Your Seats
- Use the carriage diagram to select your seats. If you’re traveling in a group, we recommend choosing seats with tables for a more comfortable experience.
Step 4 – Enter your Personal Information
- Fill in the fields with your full name, email address and phone number .
- Remember that tickets are personal and non-transferable , so the names must exactly match the ID you use to travel.
Step 5 – Make the Payment
- Please check your purchase details before clicking Checkout . Make sure everything is correct.
- You can pay by credit or debit card on a secure page.
Step 6 – Download your Ticket
- After completing payment, you can download your ticket in A4 or mobile format. You’ll also receive a copy in your email.
Types of Tickets and Classes on the Mayan Train
Economy Class
- Seating arrangement: 4 seats per row.
- Available for local and special rates.
Premier Class
- Seating arrangement: 3 seats per row.
- Includes unlimited coffee and catering for long trips.
Services Included According to the Distance of the Trip
Catering Services Table by Distance
| Distance | Service Included |
|---|---|
| Less than 70 km | Catering not included |
| 70 km – 200 km | Snack Combo |
| 200 km – 450 km | Breakfast or Lunch Combo (as applicable) |
| Greater than 450 km | Breakfast or Lunch Combo (as applicable) + 1 Snack Combo |
Frequently Asked Questions about Purchasing Tickets for the Mayan Train
What Documents Do I Need to Buy a Ticket for the Maya Train?
- To purchase your ticket, you’ll need an official ID (INE, passport, or CURP). If you purchase at the special rate, please present the corresponding ID.
How Can I Change or Cancel a Ticket?
- Tickets are non-refundable, but you can change the date or change the name up to 72 hours before travel .
What Do I Do if I Have a Problem with My Ticket?
- If you made a mistake in your ticket information, you must contact the Maya Train by email at least 48 hours before your trip.
What Types of Discounts Does the Mayan Train Offer?
- Discounts for students, seniors, people with disabilities, and teachers (Mexican). Remember to bring ID to validate the discount.
Useful Tips for Buying Maya Train Tickets
Buy your tickets in advance
- It’s advisable to purchase Mayan train tickets several days in advance, especially if you’re traveling during peak season.
Beware of Frauds
- Only purchase your tickets through the official platform or at authorized points of sale to avoid scams.
Take advantage of special rates
- If you qualify for special fares (local, student, senior), select the appropriate option to save on your purchase.
Frequently Asked Questions about Maya Train Tickets
1. What documents do I need to buy a ticket?
To purchase tickets for the Maya Train, it is essential to have a valid official identification , such as:
- INE (voter credential).
- CURP (Unique Population Registry Code).
- Passport (in case of foreigners).
If you apply for special fares (as a student, teacher, or senior citizen), you must present the corresponding credential at the time of purchase or boarding.
2. Can I change or cancel a ticket?
Maya Train tickets are nonrefundable . However, you can request a change at:
- Date of travel.
- Passenger name.
To make changes, you must do so up to 72 hours before departure through the Maya Train customer service channels.
3. What do I do if I have a problem with my ticket?
If you have any errors or issues with your ticket (such as incorrect names or loading issues), please contact the Maya Train support team:
- Deadline: Up to 48 hours before the trip.
- Contact: Send an email to the official address listed on their website.
It’s recommended to include your reservation number and a detailed description of the problem to expedite the process.
4. What special rates are available?
The Mayan Train offers exclusive discounts in the following categories:
- Students: Present a valid school ID.
- Seniors: INAPAM or official identification that validates age.
- Teachers: Official credential issued by the SEP or recognized educational institutions.
- People with Disabilities: DIF credential or document certifying the disability.
These discounts apply only to the special fare and are validated upon boarding.
Conclusion
Purchasing tickets for the Mayan Train is a simple process if you follow the correct steps. With this guide, you’ll have all the information you need to secure your spot on one of Mexico’s most anticipated trains. Don’t forget to plan your trip ahead of time, take advantage of special fares, and enjoy the unique experience the Mayan Train offers.
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